Which telcos support the delivery of your products?
Our products are available to Cingular Orange, Cingular Blue (AT&T), T-Mobile and Sprint customers.

Does my phone need to be internet enabled?
Yes. In order to successfully download ringtones and color wallpapers, your phone will need to be able to connect to the Web.. If you're not sure that you have this feature, contact your carrier's Customer Support for more information.

What types of plans work with the service?
Monthly mobile phone subscribers need to make sure they have internet and text messaging services activated on their plan.

Cingular prepaid customers will need sufficient credit to download the chosen product, along with internet and text messaging services activated on their plan.

What products are compatible with my mobile phone?
Please see our Handset Compatibility chart to view what products are compatible with your phone. If you are still unsure or if your particular phone is not listed, please send an email to psms@digitalorchid.com.

How long should it take for me to recieve my download?
Depending upon the network traffic, it can take several seconds up to several minutes to recieve your product.

What should I do when the download is completed to my phone?
Once the download gets to your phone, please make you click the "save" button in order to save the product to your handset.

I confirmed my order, but I did not receive the product. What happened?
It is possible the product was delivered to your phone but your phone did not notify you. Most phones have a different type of Inbox for WAP Push messages (the type we are sending to you for the product). Such messages may not arrive in your standard text message Inbox. So, it may be necessary to search elsewhere on the phone for a 'browser messages' or 'WAP Push messages' Inbox. The title of the message should be the name of the product you ordered.